Help Center

ChatLab Videos

ChatLab Tutorial Videos

First Steps

What is Message Credit

Customising your chatbot

Customizing your chatbot

Selecting avatar, colors and chat icon

Conversation settings

Chatbot summaries and memory

Conversation rating

Role & behavior settings and custom instructions

Human Support Contact form

Lead collection - collect names, emails & phone numbers of your users

Restricting domains on which chatbot can be displayed

Rate limits

Selecting AI model

Custom domains

Custom User Portal

Sending a link to your chatbot

Chatbot Language setup

Pausing and Unpausing Chatbots

Daily Summary Email

Dynamic suggested questions

Training your Chatbot

Training your chatbot - basics & limits

Adding new website sources

Adding new files

Adding questions and answers

Adding plain text

Adding & editing corrections

Advanced training using Markdown syntax

Knowledge Base Optimizer

Re-training

Chatlogs

Chatlogs settings

Analytics

Chatbot analytics

AI Conversation Insights

Live Chat

Setting Up Your Chatbot for Live Chat

Managing incoming Live Chat conversations

Live Chat setup with multiple operators

Subscription Limits

How do I check what is my current usage of credits

Chatbot integrations

Integration with WooCommerce

Integration with Shopify

Integration with BaseLinker

Integration with Prestashop

Integration with Wix

Integration with CS-Cart

Custom API integrations

Sharing your Chatbot with The Team

Inviting administrators

Adding chatbot to Website

What is the difference between widget and Iframe?

Adding chatbot to your website

How to add your chatbot to WordPress website

How to add your chatbot to Wix website

How to add your chatbot to WebFlow website

How to add chatbot to Prestashop

Setting up ChatLab for GDPR compliance – Load After Consent

Danger Zone

Chat API

Chat API

Marketing Agencies & Web Developers

How does agency program work?

Finetuning & understanding limitations

How to improve chatbot responses

Limitations and Common Challenges

How to Reduce Training Characters When Scanning a Website in ChatLab

Frequently Asked Questions