How to manage incoming Live Chat notifications

• How to manage incoming Live Chat notifications
• Accessing Live Chats
• Live Chat Notifications
• Setting up your avatar and name
• Live Chat browser notifications
• Important! Receiving sound notifications for inactive tabs requires additional settings in your browser
• Changing Live Chat notifications for selected chatbot

Accessing Live Chats

Live Chat Conversations are usually part of other chatbot conversations. In single conversation user can chat with a chatbot and then require to move to the Live Chat operator.

Therefore Live Chat conversations are available from the same place as all conversations - Chatlogs. After opening the Chatlogs for the selected chatbot you will see list of all conversations that the chatbot has performed.

Active conversations that require administrator attention are highlighted with the Live Chat icon:

Selecting active conversation allows you to receive messages from the user and send messages to the user in the real time.

Furthermore admin can close a Live Chat conversation if he wants to.

Live Chat Notifications

After receiving a new Live Chat conversation or a new message from the user in the ongoing Live Chat conversation, you will see Notification message blinking in your ChatLab dashboard:

After clicking on the selected incoming message you will be transferred to the Chatlogs dashboard with the selected conversation.

Setting up your avatar and name

Go to Settings in the main ChatLab dashboard menu and click Account Settings, scroll to Live Chat User Settings section

You can now provide your custom avatar and nick that will be displayed to your users during the live chat conversations. These details will also be visible in the chatlogs history.

By default if you do not provide the avatar, the Live Chat headphones icon will be displayed as the default avatar and “Admin” will be your default name.

The avatar will also be displayed in your top right corner of your ChatLab dashboard.

Live Chat browser notifications

Go to Settings in the main ChatLab dashboard menu and click Account Settings, scroll to Live Chat Notification Settings section

To enable the browser notifications click on the “Enable browser notifications”. After doing this the browser will play a sound and display a system notification that you can click to bring you to the ChatLab window.

Important! Receiving sound notifications for inactive tabs requires additional settings in your browser

Allow for sound notifications in inactive tabs

Changing Live Chat notifications for selected chatbot

Go to Settings in the main ChatLab dashboard menu and click Account Settings, scroll to Live Chat Notification Settings section. You can enable or disable the notifications for each of your chatbots and for the chatbots that have been shared with you: