FAQs
What is ChatLab?
ChatLab is a website AI chat that can be easily integrated into your website. It is powered by OpenAI ChatGPT and Google Gemini, state-of-the-art AI models that can speak like a real person and help your clients. ChatLab, AI chat for websites, can be trained with your own data, so it can answer questions specific to your business.
How do I train the chatbot to know my business?
The easiest way is to point ChatLab to your website. You just provide the website address and ChatLab does the rest. ChatLab website AI chatbot will read your whole website and that is the best starting point. If you have some additional documents – pdf, doc, csv, xls, txt – you can also upload them. There is no special requirement on their layout or appearance.
How do I deploy the ChatLab chat widget to my website?
After creating the chatbot you will get a code snippet that you can copy and paste into your website. The website chat widget will appear on your website and will be ready to answer questions. The whole process takes less than 5 minutes. Our chatbot builder guides you through the whole process and provides you with the code snippet that you can copy and paste into your website. Customization features allow you to adjust the chatbot to your needs, make it talk and look like you want. Your fully custom website chatbot will be ready to answer questions.
How can I use ChatLab for Customer Support?
You can use ChatLab for customer support by training it with your customer support data. You can provide ChatLab with your customer support scripts, FAQs, and other documents. ChatLab will then be able to answer your customers' questions. ChatLab is an AI customer support chatbot that can fully automate responding to the basic questions your customers may have. You can also provide ChatLab with your real live customer support email and ChatLab will be able to redirect the conversation to your customer support team when necessary. With our Live Chat feature, you can also provide your customers with a live chat option to talk to your customer support team.
How can I use ChatLab AI chatbot for E-Commerce? Can I use it as AI sales chatbot?
ChatLab has a built-in feature to integrate with major e-commerce platforms such as Shopify and WooCommerce. You can use ChatLab to answer questions about your products, provide product recommendations, and help your customers with their orders (e.g. order status, shipping details, etc.). ChatLab can also help you with customer support by answering frequently asked questions and redirecting the conversation to your customer support team when necessary.
Can I integrate the ChatLab AI chatbot with my custom backend system?
Using our AI actions editor you can build any custom integration with any backend system that can expose the data via API endpoints. For example, you can make the chatbot check the availability of a product in your warehouse, check the status of an order in your ERP system, or check the current balance on the customer account. In case you need more extended integration, please contact us.
Is there support for other languages?
Yes, you can train the chatbot in any language. You can provide additional instructions to the chatbot to answer only in a selected language. By default, the chatbot answers in the language of the question. That is also the case when the language of the question is different than the language in which the chatbot has been trained. This means that you can train the chatbot in English and it will answer in Spanish if asked in Spanish.
How does ChatLab work?
ChatLab is an AI chatbot platform that uses OpenAI GPT and/or Google Gemini (which we call AI providers) to answer your clients’ questions. In order for the AI provider to understand your business, ChatLab reads your website and other documents you provide. It then uses the AI provider to answer questions. The AI Provider is trained on a large corpus of text from the internet, so it has a lot of knowledge about the world. ChatLab uses knowledge from your website and combines it with the knowledge from the AI Provider to answer your clients' questions. The knowledge that you provide is always prioritized over the knowledge from the GPT. ChatLab stores your knowledge in a vector database, extracts the most relevant knowledge, and provides it to GPT to answer the question. ChatLab provides you with a fully automated AI chatbot solution for your business.
Does ChatLab work on mobiles?
Yes, ChatLab works on mobiles, tablets, and desktops. It is fully responsive and adapts to the screen size.
Do I need to code to use ChatLab? How to add AI chatbot to website?
No. ChatLab serves as a no-code platform for creating AI chatbots. You can design your personalized custom website chatbot widget with our AI chatbot builder in less than five minutes and then integrate it into your website.
Can I give the chatbot custom instructions?
Yes, you can give the chatbot custom instructions. You can tell it to answer only in a selected language, give it a name and custom personality, and adjust it in any way that would make it more suitable for your business.
What is the best AI Chatbot for your website?
During the development of ChatLab, we conducted an in-depth analysis of leading chatbot platforms, including Intercom, Drift, Verloop, IBM Watson, Docsbot, LivePerson, Botpress, Dante AI, Ada.cx, Botsonic, Rasa, MyAskAI, Talkwith, Webbotify, CustomGPT, LiveChat, SiteGPT, and Chatbase. By examining their strengths and identifying areas for improvement, we crafted ChatLab to be the premier AI chatbot for your website. Our focus has been on delivering exceptional ease of use, rapid deployment, high-quality responses, and cost efficiency. Additionally, ChatLab stands out as the most customizable chatbot available in the market.
Which version of GPT and Gemini does ChatLab use?
ChatLab uses by default GPT-4.1-mini. In paid plans, you can also use the newest GPT-4.1, GPT-4o (Omni), GPT o3. In case the chatbot is using GPT-4o, it consumes 5 credits/message; in case of GPT-4-1, it consumes 5 credits/message; and in case of GPT-o3, it consumes 5 credits/message. Mini models costs 1 credit/message. You can also switch to Google Gemini 2.5 Pro (which costs 10 credits/message) and Gemini 2.5 Flash (which costs 1 credit/message).
Where can I enter the invoice details?
When making a payment for your subscribtion you are redictered to purchasing page. If you want to buy our products for your company you need to look below the payment method and billing address, you'll find a checkbox labeled "I'm purchasing as a business". You need to check this box, select your country, and then you'll be able to enter the necessary company details.
Where can I manage my subscription?
If you want to upgrade/downgrade your plan or cancel your subscription, you need to go to the "Subscription" panel within your ChatLab administration dashboard. Once you are in the "Subscription" section, simply click on "Manage subscription."
At the top of this page, you will see your current subscriptions. Below that, you'll find your invoice history.
Is ChatLab compatible with WCAG?
Yes, of course. ChatLab is compatible with WCAG. Our chatbot widget has been designed with accessibility in mind, meaning that it can be fully operated using a keyboard. It is also compatible with screen readers, providing access to content and functions for every user.
We strive to make our solutions accessible to the widest possible range of users.
Inactive Chatbot Policy on Free Plan
If you are on a Free Plan, you have full access to all the tools available within that plan. By using your chatbot regularly, you ensure it will not be removed from our database. However, if our system detects that there has been no activity on your account for more than 10 days, the chatbot will be automatically deleted from our records. In such a situation, there will be no way to recover your previous chatbot, including its leads, settings, or conversation history. It will be permanently removed from our database.