Integration with BaseLinker

• Introduction
• Prerequisites
• 1. Configure integration in BaseLinker
• 2. Activate BaseLinker integration for your chatbot

Introduction

Below is an instruction guide that outlines the process of integrating an existing chatbot (such as one already embedded on a store’s website) with the BaseLinker system using the API.

Prerequisites

Before you start BaseLinker integration setup, ensure the chatbot is already added to your website. Please check detailed instructions to do this:

Embedding for Website

1. Configure integration in BaseLinker

In order to integrate your chatbot with BaseLinker, you need to get API Token. Log in to your BaseLinker account and go to ‘My account’ settings.

Click on ‘API’ tab, and then find and copy the API token.

2. Activate BaseLinker integration for your chatbot

Login to chatlab admin console , select the bot and go to ‘Integrations’ tab.

Enable Integration with BaseLinker, then provide the Token obtained in previous steps. Specify ‘Filter Order source’ and ‘Filter Order source id’ to integrate with the specific shop.

If you use additional BaseLinker fields (like extra_field_1, or extra_field_2) to store external order numbers - such as those from ebay or allegro, input the field name in ‘Additional order id field name’ field.

Afterward click ‘Update Chatbot’ button. This will save changes and test integration. You should receive a confirmation message indicating the integration is working properly.