How to manage Conversation Settings
- How to manage Conversation Settings
- Where can i find it?
- Options
Where can i find it?
From the main ChatLab administration page, select Chatbots in the main menu, click on selected chatbot, select Settings and scroll down to Conversation settings.
Options
- Welcome message: These are the the first messages that your chatbot will display as the invitation for the conversation. You can add up to three welcome messages each in separate line, they will be displayed in provided order.
- Suggested questions: These questions will appear above the message bar to users of your chatbot, to guide them towards what kind of questions they should ask. Put each question in separate line. For example:
Whats your refund policy
How can I contact you?
You can use markdown syntax for your suggested questions in format [label](actual question). This will display label but when user clicks on it, actual question will be asked. For example you can define two suggested questions like this:
[Refund policy](Whats your refund policy?) [Contact](How can I contact you?)
It will look like this:
And when user clicks any of these buttons, actual questions hidden beneath them will be sent to the chatbot and also displayed to the user.
- Dynamic suggested follow-ups: These questions will dynamically generate and update suggested questions based on the ongoing conversation. Learn more about this feature here.
- Creativity: Higher creativity means longer, more creative answers, but also less accuracy.
- Placeholder for a new message: This should encourage your user to type new message in this place.
- Conversation rating: If rating is enabled your users can provide you with the feedback whether they liked the conversation or not. This will cause rating buttons to show up in the widget toolbar. Learn more here.