- Prerequisites
- Activation Steps
- 1. Enabling Conversation Summaries and Customer Profie
- 2. Enabling Chatbot Memory
To enhance user experience during conversations, the "Summaries and Memory" feature can be utilized. This functionality enables the chatbot to continuously summarize conversations with individual users and leverage these summaries in subsequent interactions. As a result, the chatbot becomes context-aware, recognizing who it is speaking with and recalling topics from previous conversations, allowing for more personalized interactions.
Enabling conversation summary costs 5 message credits per conversation, regardless of how many times the summary is regenerated while the conversation remains active.
Prerequisites
To utilize the chatbot's memory capabilities, it is essential to first increase the chatbot's context size. You can adjust this setting by navigating to Advanced Settings. Check how to increase context size.
Activation Steps
1. Enabling Conversation Summaries and Customer Profie
By enabling these options, each conversation will have an automatically generated summary (available also under the Chatlogs tab). You can customize the type of information captured about both the conversation and the customer. To do this:
- Activate the "Enable conversation summaries" option.
- Optionally: select "Use custom instructions for conversation summary" and modify the prompt according to your specific needs.
- Similarly, you can customize instructions for generating customer profiles.
2. Enabling Chatbot Memory
Activate the "Enable chat memory" option.
Define the proportion between the user's context (conversation summaries and customer profile) and the knowledge base utilized by the chatbot during conversations.
