A widget is separated from the rest of your website and doesn’t change it’s position on the screen. When widget is loaded your users only see the launcher icon, that by default is positioned in the bottom right corner of the screen.
An iframe is embedded in the contents of the website and can be surrounded by other elements.
Where can i select?
From the main ChatLab administration page, select Chatbots in the main menu, click on selected chatbot, select Add to website. Select embed As a widget or As an iframe and copy the right code.
Widget advantages
- User-Friendly Interface:
- The widget typically appears as a small, clickable icon (often in the bottom right corner of the screen) that expands into a chat window when clicked. This makes it easy for users to find and use without taking up much screen space.
- Non-Intrusive:
- Since the widget is usually minimized by default, it does not disrupt the user’s browsing experience. It only expands when the user chooses to interact with it.
- Consistent Availability:
- The widget remains accessible across different pages of your website, providing a consistent point of contact for users no matter where they navigate.
- Option to customize widget launcher icons and position, automatic opening after page load
- show welcome messages bubbles after the page is loaded
Iframe advantages
- Integrated Experience:
- An iframe allows the chat module to be embedded directly within the content of your webpage. This creates a more integrated and seamless user experience, as the chat appears as part of the page rather than a separate element.
- Larger Interaction Area:
- Unlike the widget, which is usually small and expandable, an iframe can be sized according to your preference. This allows for a larger interaction area, which can be beneficial for more complex conversations or detailed
Try it out
You can always test what is the difference between the widget and iframe by clicking the try-out links on the main chatbot screen.
