How to create your first ChatLab chatbot

• How to create your first ChatLab chatbot
• 1. Create new chatbot
• 2. Enter the name of your new chatbot
• 3. Test your chatbot and move on to training
• 4. Start the training
• 5. Provide the website address
• 6. Select pages from your website
• 7. The chatbot is trained
• 8. Let’s test the chatbot
• 10. What is next

In this guide, we will walk you through the steps to create an AI chatbot using ChatLab. Whether you are building a chatbot for customer support, sales, or any other purpose, ChatLab provides a simple and intuitive process to get you started.

1. Create new chatbot

After signing in you see the empty Chatbots scree. Click on the Tutorial Videos Button if you want to learn step-by-step how to create a chatbot, or if you know how to do it just click New Chatbot Button.

2. Enter the name of your new chatbot

Enter name of your chatbot and click Create Chatbot

3. Test your chatbot and move on to training

The chatbot is now created, however it still doesn’t know anything about your business. You can test it by clicking in the “Type a message…”. Say “Hello” or anything you want! You can try out what the chatbot knows and how it responds to your questions.

After doing initial test, let’s go to Training. Click on Training tab at the top of the screen

4. Start the training

After selecting Training, you can choose the training type you want to do. Let’s start with training your chatbot with a website. Make sure that in the left menu you have selected Website (it is selected by default after opening Training page), click on Add new Website

5. Provide the website address

Enter the address of your website starting with http:// or https://. For the learning purposes you can use our ChatLab testpage: https://pizza.chatlab.com

After you enter your website name, click on Start scanning the website. ChatLab will start scanning the website to get the list of pages available on your website, you will see the progress bar.

6. Select pages from your website

After the website is scanned you will see the list of the pages on your website. You can check/uncheck any pages. Selected pages will be used for the training.

After selecting the pages click Start the Training button.

7. The chatbot is trained

After starting the training you will see the list of pages with the training progress bars, at the end you should see all the pages with the label Training Completed.

Let’s go and let’s test your chatbot. Click on the Chatbot tab in the top menu

8. Let’s test the chatbot

You can start chatting with your chatbot and ask questions about the pages that were used for the training.

In case you have used ChatLabs test page here are some questions you can ask:

• where restaurant is located?
• how much is for pizza?
• tell me about your restaurant

After you test the chatbot you can

• Customize your chatbot
• Add chatbot to your website

10. What is next

After your chatbot is configured you should customize the chatbot to match the brand and look & feel of your website.

Selecting avatar, colors and chat icon

Next step is to customize the welcome message and suggested questions

Conversation settings

The next step that we advice before going deeper in the chatbot configuration is adding the chatbot to your website. At this stage the chatbot is trained, has good look and we should start testing how it behaves on our website.

Adding chatbot to your website

After you successfully test your chatbot here are some next steps we suggest:

• Review the chatlogs in the Chatlogs tab
• Configure chatbot role, add custom role definition

Role & behavior settings and custom instructions

Enable additional chatbot features:

Human Support Contact form

Lead collection - collect names, emails & phone numbers of your users

Managing incoming Live Chat conversations

Conversation rating

Selecting AI model

These are just the first steps. You can find all the documentation in our help system at help.chatlab.com

If you have any questions, feel free to reach out to our support team.