How to define Chatbot behavior

• How to define Chatbot behavior
• What is it for?
• What are Role Settings and Custom Instructions?
• Where to Find Role Settings and Custom Instructions?
• Role Settings:
• How does language autodetection work?
• Custom Instructions:
• Introduction to Writing Custom Instructions for Your Chatbot
• Step-by-Step Instructions for Writing Custom Instructions for Your Chatbot
• Step 1: Define Your Objectives
• Step 2: Understand Your Audience

What is it for?

Role settings and custom instructions are essential components in defining and fine-tuning the behavior of your chatbot. They allow you to tailor the chatbot's responses and overall demeanor to align with your specific needs and brand identity. By carefully configuring these settings, you can create a more effective and personalized chatbot experience for your users.

What are Role Settings and Custom Instructions?

Role Settings allow you to define the primary function of your chatbot, such as whether it will serve as a sales assistant, customer support agent, or any other type of role. These settings will guide the chatbot in generating responses that align with its designated purpose.

Custom Instructions enable you to fine-tune the behavior, tone, and language of the chatbot, ensuring it communicates in a way that reflects your brand’s identity and meets your specific requirements.

Where to Find Role Settings and Custom Instructions?

From the main ChatLab administration page, select Chatbots in the main menu, click on selected chatbot, select Settings and scroll down to Role Settings

Role Settings:

You have an option to choose between predefined instructions and custom instructions

For predefined instructions you choose following parameters:

• Role: Assign a predefined role to your chatbot, such as Sales, Support, or Custom.
• primary language - Your chatbot will treat provided language as its main language and will respond in it unless user explicitly asks to switch to another language
• response length - Your chatbot response length can be simple and concise aswell as long and detailed.

How does language autodetection work?

Language autodetect is a feature that allows chatbots to automatically recognizes and adapt to the language in which a user is communicating. This capability is essential for providing a seamless and personalized user experience, especially in multi-lingual contexts.

Custom Instructions:

#in order to setup custom instructions click on ….

You can define the custom instructions in a free text format. Include instructions regarding

• Customization Options: Set the chatbot’s tone (e.g., formal, friendly, professional), response behavior, and specific phrases or keywords it should use.
• Behavioral Adjustments: Define how the chatbot should handle different scenarios

Introduction to Writing Custom Instructions for Your Chatbot

Custom instructions allow you to define the chatbot's behavior, tone, and responses, ensuring it aligns with your brand's voice and effectively addresses your users needs. Whether you aim to provide customer support, engage visitors, or drive sales, customizing your chatbot can make it a powerful tool in achieving your goals. This guide will walk you through the process of writing and implementing custom instructions for your chatbot, making it more intuitive, responsive, and aligned with your business objectives.

Step-by-Step Instructions for Writing Custom Instructions for Your Chatbot

Step 1: Define Your Objectives

Before you start writing custom instructions, it's crucial to understand what you want your chatbot to achieve. Ask yourself the following questions:

• What are the common issues or questions my users face?
• What specific tasks do I want my chatbot to handle?
• Who is my target audience?

Having clear objectives will guide you in creating relevant and effective instructions.

Step 2: Understand Your Audience

Your chatbot's tone and style should resonate with your target audience. Consider the following:

• Demographics: Age, gender, and other demographic factors.
• Brand Voice: Ensure the tone aligns with your brand image. For instance, a professional tone for a financial service or a casual tone for a lifestyle brand.

We recommend to use this predefined template and modify it according to your needs

As the AI Customer Support chatbot for website users, your name is ENTER_CHATBOT_NAME HERE. Your role is to provide helpful, professional, clever, and friendly responses while adhering to the following rules:
- Only answer questions related to the knowledge base and questions related to creating chatbot's help centers
- Your responses must be long and to the point, ideally no more than 10000 words, but be as informative as possible
- adjust response language to the language used in questions
- Never break character