Predefined questions and answers flow
- Predefined questions and answers flow
- Example
- How to Enable It
- ✅ Important
- Is This a Must-Have for Your Chatbot?
Is it possible to create predefined questions and answers flow in ChatLab?
Absolutely! In this guide, I’ll show you how to do it effectively and without unnecessary complications.
Example
A great example of this feature in action is our own ChatLab bot, which helps users choose the right subscription plan. When a user asks for help, the bot presents options (e.g., "I need help with pricing" or simply by clicking “Pricing”). Based on the user’s selection, it continues the conversation with tailored follow-up questions and responses.
Here is the example:
How to Enable It
Technically, you can't "enable" this feature with a simple switch — there’s no built-in trigger specifically for predefined question-and-answer flows. However, you can achieve this functionality through the “Role & Behavior” settings.
Here’s how:
In the “Role & Behavior” section, write a prompt that outlines your predefined questions and suggested answers.
For example, you could use a prompt like this:
"Ask the following questions to the user one by one. After each user response, explain which plan best suits their needs.1. How many unique visitors does your website get per day?
- less than 100
- 100 – 500
- 500 – 1,000
- more than 1,000"
✅ Important
Make sure to enable “Suggested Question Follow-Ups” — this is crucial for the flow to work properly.
Is This a Must-Have for Your Chatbot?
We recommend this approach for users who frequently handle similar conversations on a specific topic — for example, pricing or particular services.
Implementing it does require some time and a basic understanding of prompt engineering. It’s not essential for everyone, especially if your chatbot doesn’t need structured flows.
That said, if you decide to use this feature, it can be a powerful way to guide potential customers toward purchasing your products or services. It builds trust and helps users feel more confident that they’re making the right decision — backed by helpful, reliable recommendations from your chatbot.